Terms and Conditions for Diego Franco Media

Diego Franco Media SAS provides B2B AI search visibility and digital authority services, including but not limited to AI visibility audits, strategic blueprints, consulting, implementation guidance, recurring monthly optimization plans, content strategy, content production, AI query tracking, entity and semantic optimization, citation work, digital footprint expansion, and white-label support for agencies or partners.

Some services are offered as one-time engagements, while others are provided on a recurring monthly basis. The scope, deliverables, timelines, pricing, and specific terms of a service may be described on our website, checkout page, proposal, statement of work, invoice, or direct written communication with the client.

By using our website or purchasing our services, you confirm that you are at least 18 years old and that you have the legal authority to enter into a binding agreement on behalf of yourself or the business you represent.

If you are purchasing services on behalf of a company, agency, or other organization, you confirm that you are authorized to bind that entity to these Terms.

These Terms apply to all website visitors, leads, customers, and clients unless a separate written agreement signed by both parties states otherwise.

If we enter into a separate proposal, statement of work, service agreement, or written client agreement with you, and any provision in that document conflicts with these Terms, the signed agreement will control only to the extent of that conflict.

To allow us to deliver services effectively, you agree to provide timely and accurate information, approvals, access credentials, materials, assets, and feedback as reasonably needed for the engagement.

You understand and agree that delays in providing required access, approvals, information, or materials may delay timelines, affect deliverables, reduce the effectiveness of the services, or require rescheduling of work.

You also agree to cooperate with us in good faith throughout the engagement and to ensure that any materials, content, data, credentials, or instructions you provide do not violate any third-party rights or applicable law.

Our services are limited to the scope described in the applicable checkout page, proposal, statement of work, invoice, or written agreement.

Any work requested outside the agreed scope may require a revised timeline, additional fees, or a separate written agreement. We reserve the right to determine whether a request falls outside the original scope of the engagement.

All fees are stated in the applicable checkout page, invoice, proposal, or written agreement, and are payable in the currency specified at the point of purchase unless otherwise agreed in writing.

We may accept payment through PayPal and other approved third-party payment processors. By submitting payment, you authorize us and our payment processors to charge the selected payment method for all applicable fees, including recurring charges where applicable.

Unless otherwise stated in writing, all fees are due in advance and must be paid according to the billing schedule shown at checkout or in the applicable agreement.

You are responsible for any taxes, duties, bank charges, processor fees, currency conversion fees, or similar charges that may apply unless the law requires otherwise.

Some services are sold as recurring monthly plans. When you purchase a recurring plan, you authorize recurring charges using your selected payment method until the plan is canceled.

Recurring plans renew automatically on the same billing cycle unless canceled before the next renewal date. Your continued use of the service after a renewal date constitutes continued acceptance of the renewed billing cycle.

We reserve the right to change pricing for future billing periods by giving reasonable notice through email, the client portal, the invoice, the payment platform, or a written update on our website. Any price change will apply prospectively and not retroactively.

You may cancel a recurring plan at any time. Where the payment platform allows it, you may cancel directly through your payment account. You may also request cancellation by contacting us directly at diego@diegofrancomedia.online.

Unless otherwise stated in writing, a cancellation stops future renewals only. It does not reverse or refund charges that have already been processed for the current billing period.

To avoid the next recurring charge, cancellation should be completed before the next renewal date. If a recurring payment is processed before cancellation is received or completed, that payment will apply to the current billing period.

Because our services involve strategic analysis, consulting, implementation planning, custom deliverables, research, content development, and time reserved for your engagement, all processed payments are non-refundable once onboarding, strategic work, research, implementation, content creation, reporting, or other service delivery has begun.

If you purchase a service and contact us before work has started, we may review the request in good faith on a case-by-case basis, but no refund is guaranteed unless required by law.

No refunds will be issued for partially used billing periods, reserved time, delays caused by client inaction, change of business priorities, internal staffing changes, or dissatisfaction based on expected outcomes that were never expressly guaranteed in writing.

If a payment is declined, reversed, disputed, charged back, or otherwise not successfully processed, we may pause work, suspend access to deliverables, delay meetings, withhold release of materials, or terminate the engagement until the payment issue is resolved.

You agree to contact us first to attempt to resolve any billing concern in good faith before initiating a chargeback or payment dispute where reasonably possible.

We reserve the right to recover unpaid fees, charge reasonable late fees where permitted by law, and recover any third-party costs incurred in collecting overdue amounts.

Work may begin shortly after payment is received, including onboarding, internal planning, research, strategic review, scheduling, or other preparatory activity.

For one-time services, delivery timelines are estimates unless we expressly guarantee a deadline in writing. For recurring monthly services, deliverables may be scheduled throughout the billing period based on workflow, priority, dependencies, available access, and client responsiveness.

Any quoted delivery date may be adjusted if you do not provide timely cooperation, approvals, access, or required materials.

You acknowledge that AI visibility, search performance, citations, content performance, rankings, recommendations by AI models, traffic, lead volume, conversions, or business results depend on many variables beyond our control.

While we apply our professional judgment, frameworks, and processes to improve your positioning and visibility, we do not guarantee any specific ranking, mention, citation, recommendation, traffic level, lead count, conversion rate, revenue outcome, or placement in any search engine, AI model, directory, media outlet, or third-party platform.

Past observations, projections, examples, or case references are illustrative only and do not guarantee future results.

Our services may involve or rely on third-party platforms, tools, payment processors, analytics systems, content management systems, search engines, AI platforms, social platforms, media databases, email tools, or other outside services.

We are not responsible for interruptions, outages, policy changes, algorithm changes, account restrictions, access limitations, billing issues, data loss, or functionality changes caused by third-party services.

Your use of any third-party platform remains subject to that provider's own terms, policies, and operating rules.

All content on our website, including text, graphics, branding, logos, visuals, frameworks, processes, and proprietary methodologies, is owned by Diego Franco Media SAS or used under appropriate rights and is protected by applicable intellectual property laws.

Unless otherwise stated in writing, we retain ownership of our pre-existing methodologies, systems, templates, frameworks, know-how, processes, internal tools, and proprietary materials, even if they are used in delivering services to you.

Upon full payment of the applicable fees, you will own the final client-specific deliverables created specifically for your business, such as audit reports, strategy documents, content outlines, or custom materials, excluding our underlying methods, templates, frameworks, and internal systems.

You may not copy, resell, repackage, sublicense, distribute, or publicly claim our proprietary frameworks, methodologies, templates, or internal process materials as your own unless we expressly agree in writing.

You grant us a limited, non-exclusive, revocable license to use the materials, trademarks, logos, content, data, account access, and other assets you provide solely for the purpose of delivering the agreed services.

You represent that you have the necessary rights and permissions to provide those materials to us and to authorize their use for the engagement.

Each party agrees to keep confidential any non-public business, technical, financial, strategic, or operational information disclosed by the other party in connection with the engagement, except where disclosure is required by law or where the information becomes public through no wrongful act of the receiving party.

This obligation does not apply to information that was already lawfully known, independently developed without use of confidential information, or lawfully obtained from a third party without restriction.

We will not publicly disclose confidential client information without permission. However, unless you instruct us otherwise in writing, we may refer in general terms to the fact that we worked together, describe the category of services provided, and reference non-confidential, high-level outcomes for portfolio, marketing, proposal, or business development purposes.

If you prefer complete confidentiality regarding the existence of the engagement, you may notify us in writing and we will respect that request.

We may suspend or terminate access to our website or services, or pause delivery under an active engagement, if you fail to pay amounts due, materially breach these Terms, misuse our services, engage in abusive or unlawful conduct, interfere with delivery, or fail to provide reasonable cooperation required for the work.

You may stop using the website at any time. You may terminate a one-time service only in accordance with any specific written agreement that applies. You may cancel recurring services as described in Section 8.

Termination or suspension does not affect any payment obligation that accrued before the effective date of termination or suspension.

To the fullest extent permitted by applicable law, Diego Franco Media SAS will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, anticipated savings, or data arising out of or related to your use of the website or our services.

To the fullest extent permitted by law, our total aggregate liability arising out of or related to any claim, engagement, transaction, or set of related claims will not exceed the total amount actually paid by you to Diego Franco Media SAS for the specific service giving rise to the claim during the three-month period immediately preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless Diego Franco Media SAS and its directors, officers, employees, contractors, affiliates, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising out of or related to your misuse of the website, your breach of these Terms, your violation of any law, or your infringement of any third-party rights.

Our website and services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. We make no warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, or uninterrupted performance.

We do not warrant that the website or any service will be uninterrupted, error-free, secure, or free from delays, omissions, or third-party disruptions.

We will not be liable for any delay, interruption, or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, internet or telecommunications failures, power outages, labor disputes, governmental actions, war, civil unrest, epidemic, pandemic, cyber incidents, or failures of third-party providers.

These Terms are governed by and construed in accordance with the laws of Colombia, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms, the website, or our services will be submitted to the competent courts of Bogotá, Colombia, unless applicable law requires otherwise.

We may update or modify these Terms from time to time. Any changes will become effective when posted on this page unless a later effective date is stated.

If a change is material, we may provide additional notice through the website, email, invoice communication, or client portal where appropriate. Your continued use of the website or services after updated Terms are posted constitutes acceptance of the revised Terms.